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The key to understanding liability insurance lays with a few specific aspects of these types of policies. Find out how to better understand liability insurance with help from a Chartered Property and Casualty Underwriter in this free video clip.
Expert: Jerry Becerra
Bio: Jerry Becerra is a Chartered Property and Casualty Underwriter and the owner of a property and casualty insurance brokerage in San Francisco.
Filmmaker: Steven Watkins
Series Description: Property and liability insurance are technically two different categories of insurance that are related in ways that might surprise you. Learn about the basics of property and liability insurance with help from a Chartered Property and Casualty Underwriter in this free video series.
Not everyone is going to need commercial insurance, so you need to adjust your sales techniques accordingly. Sell commercial insurance with help from an independent insurance agent and small business owner in this free video clip.
Expert: Melissa Morley
Filmmaker: Scott Studach
Series Description: Understanding how the insurance industry operates is something you have to do before you can even hope to be successful at selling insurance. Find out more about the insurance industry and get tips on how to be successful as an insurance salesperson with help from an independent insurance agent and small business owner in this free video series.
If you want to work in the auto insurance industry, there are a few key classes that you’re going to want to take. Find out about classes to take to work in auto insurance with help from an insurance expert in this free video clip.
Expert: Basil Enan
Bio: Basil Enan founded CoverHound in May 2010 to provide people with a new way to shop for insurance.
Filmmaker: Steven Watkins
Series Description: The importance of a good car insurance policy simply can’t be overstated enough. Get tips on the ins and outs of various types of auto insurance coverage with help from an insurance expert in this free video series.
The total cost of workers compensation insurance depends largely on a number of different interesting things. Find out about exactly how much workers compensation insurance actually costs with help from a certified financial planner in this free video clip.
Expert: Benjamin Lupu
Filmmaker: James Goodwin
Series Description: One of the most complicated topics of the financial industry is insurance, but that certainly doesn’t mean that all hope is lost when it comes to understanding these and other important topics. Get financial expert advice on a variety of different insurance topics with help from a certified financial planner in this free video series.
On April 11th, 2012, I was rear-ended in a car accident near my home. Fortunately, the other driver was insured by Infinity Auto Insurance of Birmingham, Alabama. And because the other driver was 100% at fault, I expected a quick and clean resolution to my claim, and to get my car fixed promptly.
However, Infinity Insurance has been dragging their feet for over a month and a half. Today is June 2nd.
I called many times during April and May, and left multiple voice messages, but didn’t get a single call back from the agent assigned to my case, a Sandra Juarez, for over a month. I had to call another random agent at Infinity to get her supervisor’s, Joanna Mac, her name and number. I called her and left a voice message. When she called me back a few days later, she was very rude, she wasn’t able to help me at all. The only information she could give me was that there was a “coverage question” which was preventing the claim from being processed.
Some time after that, over a month after the original accident, Sandra finally called me back. She did the same: she was not able to give me any assistance or any information, other than that it was a “coverage question”. When I called back later that day, I was extremely surprised when Sandra actually picked up the phone. And this time I was able to get a little bit of information.
Apparently, a “coverage question” means that the insurance company wasn’t even sure if the person who hit me was insured with them or not. And she couldn’t give me an estimate on when they would finish collecting information.
This was over two weeks ago. And just last week, I called again for an update. And I found out that my claim had been transferred to yet another agent, and nobody informed me.
It’s been over a month and a half. My patience has run out. I just want my car fixed. And Infinity has refused to do anything.
I believe it is intentional.
I cannot comprehend any information that they could need that they cannot already have had.
If there is information that they absolutely need to finish this claim, I cannot comprehend what would be taking this long to get.
Through my experience, I found Infinity Auto Insurance to be unprofessional, unreliable, irresponsible, incompetent, and rude.
This is my advice:
If you have Infinity Auto Insurance, change immediately. I’m not exaggerating when I say ANY other major insurance company would be better.
If you do have Infinity and successfully had a claim resolved, congratulations! You’re one of the lucky ones. But do you really think your next claim is going to go as smoothly?
If you’re currently involved in a claim with Infinity, maybe they’re taking as long as they have with me, my heart goes out to you. I suggest you make a video of your own, and write a complaint to the Better Business Bureau.
This kind of treatment of customers, whether their own clients or not, is completely unacceptable for any major company.
Thank you very much.
UPDATE: Eventually I caved in and asked my own insurance to handle the payment. As is procedure, they retained the deductible and paid me the rest. I used that money to buy a new car, and just had to wait for the claim to be settled before I could reclaim my deductible.
About a month after that, Infinity finally called and said they were ready to pay out, but by then it was too late to go through those means. A few months after that, my insurance company was able to return my deductible after working through the claim with Infinity and settling the subrogation.
My opinion of Infinity stands, that they provide the absolute worst service of any company anywhere that I’ve ever seen.
Further update: Wow, it’s kind of scary seeing how many other people are going through similar situations. My heart goes out to you all. But unfortunately, I can’t offer much advice beyond letting your own insurance handle it, or sticking it out. There’s not much you can do to deal with a company like Infinity. Best wishes to all those taking Infinity to court, hit ’em hard.
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There are six secrets that car rental companies don’t want you to know and these secrets can save you a lot of money.
Number one: always inspect the car you’re renting with an employee before you sign anything. Car rental offices should have a vehicle inspection list that is signed before you leave the premises, otherwise you could be billed for the damage.
Number two: off airport locations are often cheaper than those at the airport. The vehicles at the airport locations often cost more due to airport fees.
Number three: fuel purchase options and insurance. You may purchase a tank of gas from the rental company at the time of rental, and return the vehicle with as little gas as you prefer. Be aware that they are unable to give you a refund for any unused fuel. However, this method eliminates the need for you to refuel the tank prior to returning. This can be very pricey if you’re not traveling far, but is a convenience.
The rental car agents enthusiastically encourage you to purchase car rental insurance or what is commonly referred to as collision damage waiver, the CDW. However, check with your insurance agent and find out if your credit card covers this. However, you will be responsible if the vehicle is damaged and the time that it is not being used, that’s a bill you will have to pay.
Number four: negotiate your upgrade. The upgrade rates don’t exist, they’re made up by sales people if you have a mid-sized reservation and you’re looking for something larger or something more fuel-efficient, you can ask for the upgrade. Don’t pay the extra fee. If not, take the reservation.
Number five: timing is everything. The largest expense incurred by a car rental company is depreciation. If the car is sitting on the lot, they want to rent it.
Number six: complain and you shall receive. Car rental companies often go to great lengths to make their customers happy. Like most companies, they want you to use them again. If there is a problem or complaint, complain to a manager and ask for a discount or a refund.
You can save even more money by using your AAA discount, AARP or even a buying club.
Courtesy of Time Warner Cable / YNN